Switch to Reliable EV Charging Software: Overcome Shell and Enel X Way Exits with EV Range
Recent developments, such as the announcements by Shell Recharge and Enel X Way exiting the EV charging software space in North America, have created uncertainty for EV owners and operators. These exits underscore the urgent need for dependable, future-proof EV charging software solutions designed to deliver reliable service and support. That’s where EV Range comes in.
If your EV network has been affected by the decisions of Shell, Enel X Way, or other providers, this article explains the impact and how EV Range can partner with you to maintain and elevate your EV charging experience.
Why Are Major EV Charging Software Providers Exiting the Market?
Both Shell Recharge and Enel X Way have made strategic decisions to discontinue their North American EV charging software operations. Here’s why:
Shell Recharge: Shell announced it will end support for its Shell Sky EV charger management software by April 2025. This decision reflects a shift to prioritize expanding its owned and operated stations over supporting third-party owned facilities.
Enel X Way: The company behind JuiceBox chargers ceased North American operations in October 2024, citing high operational costs and a strategic refocus on its core European markets.
These exits leave thousands of chargers without access to essential management tools like remote monitoring, billing, reporting, and customer support.
Could More Providers Follow?
Yes. The rapid growth of the EV charging market can lead to poorly developed solutions and under-supported products and services, making companies vulnerable to failure. Businesses relying on these providers face significant risks, emphasizing the importance of selecting a stable, reliable software partner.
The Impact on EV Operators and Businesses
The lack of robust software can disrupt the functionality of EV chargers, creating significant challenges for both public and fleet operators. While public charging hosts risk losing customers and revenue due to unreliable service, fleet operators face operational inefficiencies and vehicle downtime. Both groups rely on advanced software solutions to optimize energy use, maintain compliance, and ensure smooth operations.
Impact on Public Charging Operators
Public EV charging operators depend on reliable software to attract and retain customers while generating revenue. Without it, they face:
Attracting Customers: Unreliable service drives away EV drivers who depend on consistent charging availability.
Revenue Generation: A lack of billing platforms results in lost income opportunities.
Compliance and Reporting: Inability to meet reporting requirements for grants or incentives can lead to funding issues.
Energy Management & Security: Managing power distribution across multiple chargers is critical to controlling utility costs and preventing system overloads.
Impact on Fleet Charging Operators
Fleet managers rely heavily on software to ensure their vehicles are charged and ready to meet operational demands. Without it, they encounter:
Vehicle Availability: Inefficient charging schedules and downtime disrupt fleet operations.
Usage Tracking: Monitoring charging activity by vehicle or driver becomes impossible.
Compliance and Reporting: Fleets may lose access to regulatory incentives without proper utilization reporting.
Energy Management & Security: Managing power loads is essential to prevent overloading infrastructure and to keep costs under control.
What’s the Best Software for Managing Commercial EV Chargers?
In a market where EV charging software providers are changing strategies or even pulling out, EV Range is a proven, dependable, and future-focused partner for commercial and fleet applications.
Built for Operators, by Operators: Our proprietary software was developed to address real-world issues like diagnostics, support, reporting, energy management, and seamless integration with premium station manufacturers.
DC charging expertise: Most platforms were developed for very simple low power level 2 charging stations products that have very few components, configurations and support requirements. The EV Range platform was created from the complex DC fast charging ecosystems from the outset, delivering years of expertise, experience and support for some of the most challenging technologies and applications. With this experience EV Range is truly a premium solution for both DC and AC (level 2) charging facilities.
Diverse Client Success: We’ve supported a range of industries for commercial and industrial applications including hospitality, retail, school bus fleets, heavy duty port logistics equipment, and mining operations, with scalable solutions tailored to their needs.
What’s the Best Software for Fleet EV Charging Management?
Fleet charging is a rapidly growing need given Federal and State policies for electrification. A dependable platform that provides security, reporting, error notifications and support are vital to successful fleet charging infrastructure.
Security: Prevent unauthorized use by allowing only predetermined vehicles and users via technologies such as ISO15118 and backend whitelisting.
Reporting: Real time monitoring, status and reporting via a dedicated fleet management portal, with options to view sustainability metrics and utilization by each vehicle or user. Reports are also downloadable as a csv anytime.
APIs: EV Range offers fully documented APIs for integration with other systems for seamless operations.
Error reporting: receive notifications in real time by email/SMS for when chargers experience errors or outages.
24-7 Support: You are not alone, a charger acting up is a fear when managing mission critical infrastructure. Our deep experience with various charger manufacturers enables us to take deeper review into logs and diagnostics often resulting in rapid solutions and remedies.
Why Choose EV Range?
EV Range initially developed its software and support solutions for the operation of our own fast charging network in 2020. As a customer of our own products and services we directly tackled challenges faced by operators. It was only once we battle tested our platform across our own public locations that we opened our platform to all, leveraging our expertise.
1. 24/7 Proactive Monitoring and Support
We ensure uptime and uninterrupted charging operations through:
The EV Range Dashboard
Remote Commissioning Support
Real-time diagnostics to detect and resolve issues.
Automatic station alerts (email/SMS) for offline and station errors to minimize downtime.
Around the clock network operations center proactively monitoring and remedying issues as they occur, supporting both station owners and drivers.Experienced field support technicians through optional service level agreements (SLA).
Extended hardware warranty options.
Superior uptime with remote support obtained within minutes, and field service (dependent upon SLA) within just a few days.
2. Shell Charging Stations are Certified for the EV Range Network
Many of the charging stations used on Shell Sky and Enel X networks are certified with EV Range, making the transition smooth, simple and fast.
3. Scalable Solutions for Commercial and Fleet Needs
EV Range offers features designed for flexibility and growth:
Energy optimization tools for efficiency and cost savings.
Hierarchical tailored user access for multi-location operations.
Real-time tracking of charger status and usage data.
Automated billing for seamless revenue collection with monthly distributions.
Marketing of charging sites through mapping apps and integrators for vehicle in dash system visibility.
Brandable driver apps to enhance your image and reputation.
4. A Dependable Partner for the Long Term
While other providers are exiting the market, EV Range is committed to innovation and customer support. Our platform evolves to meet the developing needs and technologies of the EV landscape, providing peace of mind for our clients.
5. Proven Expertise in Operating EV Charging Hubs
Our experience as both an operator and a software provider gives us a unique advantage. We’ve crafted one of the most advanced and user-focused platforms on the market, addressing the needs of EV drivers and businesses alike.
Make the Move from Shell Sky to EV Range. Future-Proof Your Charging Infrastructure Today
If your EV charging network has been impacted by the exits of Shell Recharge, Enel X Way, or simply seeking a new network, EV Range is ready to help.
Use your existing OCPP compliant station incurring no additional hardware costs. Majority of Shell Sky and Enel X charging station hardware is certified ready for EV Range.
No setup/onboarding fees for users transitioning from other networks.
No cost software license option on our widely commended Standard Plan for commercial revenue charging applications.
Flexible pricing options based on usage, allowing you to try EV Range with no upfront cost.
Seamless transition with setup instructions, station labels, cellular connectivity options and remote support to get you up and running quickly.
For a limited time, transition to the EV Range Network with no onboarding or license fees on the EVR Standard Plan. Try us today!
FAQs
What is OCPP compliance, and why is it important?
OCPP compliance ensures your chargers can connect to alternative software platforms, protecting your investment and maintaining flexibility.
How does EV Range ensure reliability for commercial operators?
EV Range provides real-time diagnostics, energy optimization, billing features, and 24/7 proactive monitoring to keep your chargers operational.
Does EV Range support private or fleet charging operations?
Yes! We provide tailored solutions for fleets, school buses, industrial applications, and more, with tools to track usage by vehicle or user.
What should I do if my software provider is exiting the market?
Contact EV Range to discuss seamless migration options and regain control of your charging operations.
What’s the best EV charging software for businesses?
The best EV charging software combines reliability, scalability, and seamless hardware integration. EV Range offers OCPP-compliant solutions with 24/7 monitoring, real-time diagnostics, and automated billing to optimize operations and maximize uptime.
How can I replace my EV charging software after Shell Sky?
EV Range makes transitioning easy with OCPP-compliant software that works with your existing hardware. Sign up for our Standard Plan with no onboarding fees, and we’ll provide setup support to get your chargers running quickly.
Who offers reliable software for EV fleets?
EV Range provides dependable software tailored to fleet operations, offering tools like energy optimization and vehicle-specific tracking. With 24/7 support and real-time diagnostics, we keep your fleet running smoothly and efficiently.